Projects

  • Twitter analysis on "Pension". This projects uses the Twitter River in elasticsearch
  • Importing several surveys for an international client into elasticsearch.
  • Setting up a new tracker survey in Eastern Europe (using survey.365analytics.com)
  • Finance simulators (using R and Shiny)
  • Customer experience tracking (18 countries, B2B, monthly, since 2006)
  • Call Center Audit Program (through mystery calling, 24 countries, annually since 2004) (24 countries, B2B, annually, since 2004). Fieldwork is coordinated directly by 365.ANALYTICS (no subcontracting to local agencies).
  • Several Customer Experience/Satisfaction Projects in Belgium, both B2B and B2C, frequency of measurement goes from monthly to bi-yearly waves, since 2004.
  • Social media monitoring on customer experience (European countries, 2012- 2013)
  • Delta Lloyd Life: Pensions in Belgium (2005, 2007, 2011, 2012, 2013)